These Terms of Service ("Terms") govern your access to and use of the websites, mobile applications, and online services operated by Veedma Inc. ("Veedma," "we," or "us"). By accessing or using our services, you agree to these Terms. If you do not agree, do not use the service.
Veedma provides technology and administrative support for telehealth and wellness services delivered by an independent professional entity, OLA MD LLC ("Medical Provider"). Veedma does not itself provide medical services or practice medicine. All medical care is the sole responsibility of the Medical Provider and its licensed clinicians.
You must be at least 18 years old and reside in the United States to use the services. By using the services, you represent that you meet these eligibility requirements and that all information you provide is true and accurate.
By using telehealth features within the service, you consent to receive medical consultations via electronic communications from licensed clinicians affiliated with OLA MD LLC.
You understand that telehealth involves the transmission of health information through secure digital technology and may include interactions through audio, video, or other electronic means. You acknowledge that telehealth has benefits, such as convenient access to care, and limitations, including the lack of in-person examination.
You may withdraw your consent to telehealth at any time by discontinuing use of the telehealth features.
All medical and clinical services are provided by OLA MD LLC. Veedma Inc. does not direct, supervise, or control the practice of medicine. Any questions about medical care or treatment plans should be directed to OLA MD LLC at [email protected].
To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at [email protected] if you believe your account has been compromised.
Certain services require payment. Prices and fees are displayed at the time of purchase. By providing your payment information, you authorize Veedma (or its payment processor) to charge your selected payment method.
Except where prohibited by California law, fees are nonrefundable once services are rendered. If Veedma cancels an order or cannot deliver a paid service, a refund will be issued to your original payment method.
Some services are available through subscriptions that automatically renew each billing period until canceled. You authorize recurring charges at the then-current rate.
California auto-renewal law compliance: Before completing your purchase, you will see a clear disclosure of the auto-renewal terms. You will receive an email confirmation with cancellation instructions and, if applicable, a renewal reminder at least 30 days before renewal.
You can cancel at any time through your account settings or by emailing [email protected]. Your cancellation takes effect at the end of the current billing cycle.
If you miss a scheduled telehealth appointment or cancel within 24 hours of your appointment time, you may be charged a no-show fee of $20 unless prohibited by law.
By providing your phone number, you agree to receive SMS messages from Veedma related to your account, appointments, and services. Message frequency varies. Message and data rates may apply.
You can text STOP to opt out or HELP for assistance. Support is available at [email protected]. Consent to receive text messages is not required for using the service.
All content and materials available through the service, including text, graphics, logos, and software, are the property of Veedma or its licensors. You may not copy, modify, distribute, or use any content except as permitted by these Terms or with Veedma's prior written consent.
You agree not to use the service for unlawful or fraudulent purposes, misrepresent your identity or health information, interfere with the service or its security, or attempt unauthorized access to the system. Veedma reserves the right to suspend or terminate your account for violations of these Terms.
Veedma provides its services "as is" and "as available." Veedma does not warrant that the service will be uninterrupted, secure, or error-free. Veedma makes no warranties regarding medical outcomes, and any reliance on information provided through the service is at your own risk.
All medical advice, diagnosis, and treatment are provided solely by licensed clinicians affiliated with OLA MD LLC.
To the maximum extent permitted by law, Veedma Inc., its affiliates, and their officers, directors, and employees are not liable for indirect, incidental, or consequential damages arising from your use of the service.
Veedma's total liability for any claim related to the service shall not exceed the total amount you paid for the applicable service during the six months preceding the claim.
You agree to indemnify and hold harmless Veedma, OLA MD LLC, and their affiliates from any claims, losses, or expenses arising from your violation of these Terms or misuse of the service.
Any dispute arising out of or related to these Terms or the service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
The arbitration will take place in San Francisco County, California. You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of accepting these Terms.
You and Veedma agree to bring claims only on an individual basis, not as part of any class or representative proceeding.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any legal action permitted outside arbitration shall be brought exclusively in the state or federal courts of San Francisco County, California.
If you believe that content on the service infringes your copyright, please send a notice under the Digital Millennium Copyright Act (DMCA) to:
Veedma Inc.
Attn: DMCA Agent
1875 Mission St, Ste 103 #506
San Francisco, CA 94103
Email: [email protected]
Veedma may update these Terms from time to time. Material changes will be posted on veedma.com with an updated effective date. Continued use of the service after changes constitutes your acceptance of the revised Terms.
Veedma Inc.
1875 Mission St, Ste 103 #506
San Francisco, CA 94103
Email: [email protected]
OLA MD LLC
Email: [email protected]