Terms of service

These Terms of Service ("Terms") govern your access to and use of the website and online services operated by Veedma Inc. ("Veedma," "we," or "us"). By accessing or using our services, you agree to these Terms. If you do not agree, do not use the service.

Veedma provides technology and administrative support for telehealth and wellness services delivered by an independent professional entity, AYA PCs ("Medical Provider"). Veedma does not itself provide medical services or practice medicine. All medical care is the sole responsibility of the Medical Provider and its licensed clinicians.

Eligibility

You must be at least 18 years old and reside in the United States to use the services. Service availability varies by state, and Veedma may add or remove states from coverage as provider licensure and state regulations change. Specific state availability is confirmed during the assessment process. By using the services, you represent that you meet these eligibility requirements and that all information you provide is true and accurate.

Some programs have additional eligibility criteria, such as an age range, stated on the program page. If you do not meet them, you may leave your email address to be notified when the program opens to you.

Telehealth consent

Our telehealth informed consent is published as a separate document. Multiple states require it to be distinguishable from these general Terms; every patient receiving telehealth services acknowledges it before treatment and re-acknowledges annually.

Medical provider relationship

All medical and clinical services are provided by AYA PCs. Veedma Inc. does not direct, supervise, or control the practice of medicine. Any questions about medical care or treatment plans should be directed to AYA PCs at 1 Mid America Plaza 3rd Floor #5031, Oakbrook Terrace, IL 60181.

Free clinical review

Veedma offers a free clinical review of patient-uploaded lab results through veedma.com/lab-panels. The free review is provided for educational and informational purposes only. It does not establish a patient-provider relationship, does not constitute medical diagnosis or treatment, and does not require enrollment in a paid subscription. This review may not identify all relevant medical conditions and should not be used as a substitute for in-person medical evaluation. Patients who wish to proceed to treatment must complete a separate consultation with a licensed provider.

Account registration

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at contact us if you believe your account has been compromised.

Payments and refunds

Certain services require payment. Prices and fees are displayed at the time of purchase. By providing your payment information, you authorize Veedma (or its payment processor) to charge your selected payment method.

Except where prohibited by California law, fees are nonrefundable once services are rendered.

Plans and what they include. What each plan includes, its price, its length, and its billing schedule are stated at the time of purchase. Some plans include medication; others price medication separately. Additional medications or services may be offered at prices shown when you accept them and are charged to your stored payment method with your consent.

No charge unless prescribed. When you select a plan, your total due is $0. We store your payment method with our payment processor and charge it only when a licensed provider issues a prescription. Your plan and its billing period start on that date. If no prescription is issued, because a provider determines that treatment is not right for you or you decide not to proceed, you are not charged for your plan.

If Veedma cancels an order or cannot deliver a paid service, a refund will be issued to your original payment method.

Lab panels

Lab panels are sold separately from any plan and are performed by independent, CLIA-certified laboratories. The panel price includes the blood draw, the laboratory work, and a written clinical report on your results. Where the report shows a treatment path, it also includes a video visit with a licensed provider. Lab panels are non-refundable once your blood draw is collected, because they cover laboratory work and clinical analysis already performed. Result times shown on the site are estimates, and a laboratory may require a repeat draw when a sample cannot be processed. You may instead upload recent results from another laboratory, which are reviewed at no charge as described under Free clinical review.

Subscriptions and auto-renewal

Some services are available through subscriptions that automatically renew each billing period until canceled. You authorize recurring charges at the then-current rate.

California auto-renewal law compliance: Before completing your purchase, you will see a clear disclosure of the auto-renewal terms. You will receive an email confirmation with cancellation instructions and, if applicable, a renewal reminder at least 30 days before renewal.

You can cancel at any time through your account settings or by emailing contact us. Your cancellation takes effect at the end of the current billing cycle.

Long-term plans billed when prescribed. No charge is made at checkout; you are charged only when a licensed provider prescribes treatment. When a prescription is issued, plans with a commitment period longer than one month are billed in full for the entire commitment period. If you cancel such a plan before the commitment period ends, the months you have used are recalculated at the standard monthly rate for that plan shown on the pricing page on the cancellation date, and the difference between the amount you paid and the recalculated total is refunded to your original payment method, typically within 3 to 5 business days.

Price match guarantee

If you find a comparable plan from another telehealth provider at a lower total cost, Veedma will match that price and apply a one-time $100 discount. To qualify, the competing plan must cover the same scope of care as the Veedma plan you are comparing it with, as that scope is listed on the pricing page at the time of your request, over the same period.

Requests must be submitted through the contact form with documentation of the competing offer (such as a screenshot, link, or written quote) dated within 30 days of the request. Every request is reviewed individually. Veedma decides at its sole discretion whether an offer is comparable and whether to match it, may accept or decline a request without giving reasons, and its decision is final.

This is a Veedma commercial offer, separate from the clinical services provided by AYA PCs. Veedma may modify, suspend, or discontinue this offer at any time, with notice posted on veedma.com/#pricing.

No-show and late cancellation

If you miss a scheduled telehealth appointment or cancel within 24 hours of your appointment time, you may be charged a no-show fee of $20 unless prohibited by law.

SMS terms

By providing your phone number, you agree to receive SMS messages from Veedma related to your account, appointments, and services. Message frequency varies. Message and data rates may apply.

You can text STOP to opt out or HELP for assistance. Support is available at contact us. Consent to receive text messages is not required for using the service.

Intellectual property

All content and materials available through the service, including text, graphics, logos, and software, are the property of Veedma or its licensors. You may not copy, modify, distribute, or use any content except as permitted by these Terms or with Veedma's prior written consent.

Prohibited uses

You agree not to use the service for unlawful or fraudulent purposes, misrepresent your identity or health information, interfere with the service or its security, or attempt unauthorized access to the system. Veedma reserves the right to suspend or terminate your account for violations of these Terms.

Disclaimers

Veedma provides its services "as is" and "as available." Veedma does not warrant that the service will be uninterrupted, secure, or error-free. Veedma makes no warranties regarding medical outcomes, and any reliance on information provided through the service is at your own risk.

All medical advice, diagnosis, and treatment are provided solely by licensed clinicians affiliated with AYA PCs.

Limitation of liability

To the maximum extent permitted by law, Veedma Inc., its affiliates, and their officers, directors, and employees are not liable for indirect, incidental, or consequential damages arising from your use of the service.

Veedma's total liability for any claim related to the service shall not exceed the total amount you paid for the applicable service during the six months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Veedma, AYA PCs, and their affiliates from any claims, losses, or expenses arising from your violation of these Terms or misuse of the service.

Arbitration agreement

Any dispute arising out of or related to these Terms or the service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

The arbitration will take place in San Francisco County, California. You may opt out of this arbitration agreement by contacting us within 30 days of accepting these Terms.

You and Veedma agree to bring claims only on an individual basis, not as part of any class or representative proceeding.

Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any legal action permitted outside arbitration shall be brought exclusively in the state or federal courts of San Francisco County, California.

DMCA notice

If you believe that content on the service infringes your copyright, please send a notice under the Digital Millennium Copyright Act (DMCA) to:

Veedma Inc.
Attn: DMCA Agent
1875 Mission St, Ste 103 #506
San Francisco, CA 94103
Contact us

Modifications

Veedma may update these Terms from time to time. Material changes will be posted on veedma.com with an updated effective date. Continued use of the service after changes constitutes your acceptance of the revised Terms.

Contact information

Veedma Inc.
1875 Mission St, Ste 103 #506
San Francisco, CA 94103
Contact us

AYA PCs
1 Mid America Plaza 3rd Floor #5031
Oakbrook Terrace, IL 60181